Subprocessors
The main providers used to operate Support AI.
This list reflects the key providers visible in the current application code. It is meant to help buyers understand where core application, email, billing, and AI workloads are handled.
Current subprocessors
| Provider | Purpose | Data categories |
|---|---|---|
| Supabase | Authentication, session handling, and primary application database services. | Account data, organization metadata, chat/application records, and related operational tables. |
| Anthropic | Model provider for AI response and agent workflows used in the product. | Prompts and relevant support context when Anthropic-backed features are invoked. |
| OpenAI | Embedding and related model workflows used by parts of the product. | Knowledge-base or retrieval-related content sent to embedding/model endpoints when enabled by the app flow. |
| Resend | Transactional email delivery. | Recipient email addresses and email content for verification, invites, billing, and notification workflows. |
| Paddle | Billing and subscription processing. | Customer email, subscription identifiers, plan, and billing event metadata needed for checkout and webhook handling. |