Terms
Simple terms for evaluating and using Support AI.
These public terms are intentionally concise. They are meant to set clear expectations about access, acceptable use, billing, and product maturity without over-lawyering the page.
Use of the service
- Support AI is provided for business use cases such as customer support automation, knowledge retrieval, analytics, and workflow assistance.
- You are responsible for the content you upload, the integrations you connect, and the workflows you choose to automate.
- You should not use the service in ways that violate law, infringe rights, or expose third-party systems without authorization.
Accounts and access
- You are responsible for protecting your account credentials and access to your workspace.
- Team members should be added through the product’s invite and role system rather than shared credentials.
- We may limit or suspend access where needed to protect the service, other customers, or the integrity of the platform.
Billing and feature availability
- Paid features and usage limits depend on the active plan shown in the product at the time of purchase.
- Third-party integrations, model providers, and external services can affect feature availability.
- We avoid promising certifications, uptime commitments, or enterprise controls on this page unless they are actually implemented and documented.