Guardrailed AI support automation
for repetitive tickets.
For SaaS, ecommerce, and customer support teams that want to resolve 40-60% of repetitive tickets without losing control.
Support AI answers common questions from your docs, takes approved low-risk actions, and sends uncertain or sensitive cases to a human with full context. Safer than a generic chatbot, faster than manual triage.
Support AI
Demo
Watch the support workflow in three steps.
Ingest support knowledge, answer repetitive questions, and push sensitive requests into escalation or approval instead of blind automation.
Knowledge inputs
Customer request
Sensitive path
Live timeline
Local fallback demo shown because no Loom or YouTube URL is configured.
1. Ingest docs
Knowledge indexedUpload a PDF, ingest a help URL, or sync docs so the assistant answers from your real support knowledge.
2. Answer the customer
Customer answeredHandle repetitive tickets like login help and common support questions with source-backed responses.
3. Escalate or require approval
Human review triggeredRoute low-confidence or sensitive actions like refunds and account changes into a human review path.
What buyers should notice
The product is not framed as unrestricted autonomy. It is a support workflow with document grounding, approval paths, audit visibility, and a clean handoff when a human should take over.
See the full product flow, then try it yourself.
Upload docs, test the widget, and route high-risk cases through your own approval and escalation rules.
How it compares
Not just another chatbot. Not another agent assist.
Support AI sits between scripted bots and manual agent tools: guardrailed AI support automation for repetitive work, with approvals and escalation for everything else.
Traditional chatbot
Keyword matching · scripted flows
- ✗Gives scripted, unhelpful answers
- ✗Can't take action — only replies
- ✗Breaks on anything outside its flow
- ✗Escalates everything to a human
- ✗No audit trail or oversight
- ✗Frustrates customers, hurts CSAT
Helpdesk AI (Intercom / Zendesk)
Agent assist · suggested replies
- ~Suggests replies — human still sends them
- ~Assists agents, doesn't replace repetitive work
- ~Expensive per-seat pricing
- ~Locked into one helpdesk platform
- ~No knowledge base from your own docs
- ~Great for agents, not for deflection
Support AI
RAG-powered · human oversight built-in
- ✓Resolves approved, low-risk workflows automatically
- ✓Escalates complex or sensitive cases to your team
- ✓Human approval required for refunds & account changes
- ✓Full audit log of every action taken
- ✓Learns from your own docs and help content
- ✓Works alongside your existing helpdesk
Support AI is designed to complement your support team, not replace them. Complex cases, sensitive requests, and edge cases always route to a human.
Capabilities
Built for teams that want
better support automation.
Resolve repetitive tickets faster, keep humans in the loop where risk or ambiguity matters.
Guardrailed workflow automation
Resolves repetitive requests like password resets, order lookups, and FAQ responses. Sensitive actions such as refunds or account changes require human approval before execution.
Knowledge retrieval from your docs
Finds accurate answers across your uploaded PDFs, help articles, and URLs — even for multi-part or vague questions. Cites source documents so your team can verify.
Confidence-based escalation
When the AI isn't confident in an answer, it escalates to your team with full conversation context — no customer is left without a resolution path.
Audit log & oversight
Every action the AI takes is logged with a timestamp, confidence score, and outcome. Your team can review, override, or roll back any automated decision.
Analytics & deflection reporting
Track which questions are being handled automatically, where escalations happen, and how customer satisfaction trends over time.
Integrations with your helpdesk
Escalations flow into Zendesk, Intercom, Slack, or HubSpot. Integrations may require setup — documentation is provided for each.
White-label & reseller mode
Deploy under your own brand and domain. Agency mode lets you manage multiple client workspaces from a single dashboard.
Human handoff with context
When escalation is triggered, your agent receives the full conversation, the AI's understanding of the issue, and any actions already taken.
Sensitive actions require human approval. Refunds, account changes, billing updates, and other high-risk operations are flagged for your team to review before any action is taken. You control which workflows are automated and which require sign-off.
Trust & safety
Trust and controls built into the product.
Support AI is built to help teams automate repetitive work without giving up review paths, escalation controls, or visibility.
Built with human oversight
Every automated action is reviewed by your team before it affects sensitive data. You define the boundaries — the AI works within them.
Safe automation controls
Configure exactly which workflows are automated and which require sign-off. Refunds, billing changes, and account actions are gated by default.
Full audit log
A timestamped record of every question answered, action taken, and escalation triggered. Your team can review, override, or export at any time.
Escalation rules
Set thresholds for confidence, topic, or keywords. Anything outside the safe zone routes to a human agent with the full conversation attached.
Use cases
Clear use cases, clear operational boundaries.
Best for repetitive support work that benefits from faster resolution, reliable escalation, and a visible audit trail.
SaaS & developer tools
- Password resets
- Plan & billing FAQs
- API documentation questions
- Onboarding guidance
E-commerce & retail
- Order status lookups
- Return policy questions
- Shipping FAQs
- Escalation for refund requests
Agencies & service teams
- Client-facing support widgets
- White-label deployment
- Multi-workspace management
- Custom escalation flows
Architecture
A simple architecture buyers can understand.
Support AI is not positioned as an unrestricted autonomous agent. It is a guardrailed support workflow layered on top of your knowledge base, support channels, and escalation rules.
1. Ingest your support knowledge
Upload documents, sync URLs, or connect supported tools so the assistant can answer from your real help content.
2. Apply workflow rules
Define which support tasks are safe to automate and which ones require human approval or immediate escalation.
3. Resolve or escalate
Low-risk, high-confidence requests can be handled automatically. Ambiguous, sensitive, or out-of-scope cases route to a human with context.
4. Log what happened
Answers, actions, and escalations are written to the product audit trail so teams can review outcomes later.
What the product proves
Why this matters
Buyers do not need vague AI promises. They need to know what the assistant can answer, what it can do, when a human is involved, and how actions are reviewed later.
Setup
Up and running in minutes.
Connect your docs, choose what the AI can do, and route edge cases to humans. Basic setup is designed for ops and support teams, not just engineers.
Connect your knowledge base
Upload PDFs, paste URLs, or sync from Notion, Confluence, or Zendesk. Support AI indexes your content and uses it to answer questions accurately.
Configure escalation rules
Define which workflows can be handled automatically and which require human approval. You stay in control of what the AI is allowed to do.
Deploy your widget
Add a single script tag to your site or help center. The widget appears immediately, branded to match your product.
<script async src="https://agenic.psychflo.com/w/YOUR_ID.js"></script>
AI handles common issues, your team handles the rest
Support AI responds to repetitive questions and approved workflows. Anything outside its confidence threshold routes to your team with full context.
ROI Calculator
Calculate your savings.
Our customers average 58% deflection. This uses a conservative 40% to be fair.
Results / Case Study
A realistic picture of what success can look like.
These are example/demo metrics based on the current product workflow, not a named customer claim. They are included to show how Support AI could be evaluated by a buyer or hiring manager without pretending to have reference customers we have not published.
Important: all metrics below are clearly labeled as example/demo metrics. Replace them with customer-backed numbers only when you have permission and supporting evidence.
Ticket deflection rate
42%
Example/demo metric
First response time improvement
91%
Example/demo metric
Conversations handled
3,280 / month
Example/demo metric
Escalation rate
18%
Example/demo metric
Time to launch
3 days
Example/demo metric
Dashboard overview
Shows usage, recent conversations, and setup progress so a team can verify adoption quickly.
Visual placeholder based on current product UI
Audit log
Tracks invite activity, document changes, and workflow actions so support teams can review what happened.
Visual placeholder based on current product UI
Analytics view
Highlights deflection, escalations, and message volume for an operational read on whether automation is helping.
Visual placeholder based on current product UI
Integrations
Connect it to the systems your support team already uses.
Route escalations, sync knowledge, and keep your existing workflow. Support AI is designed to sit on top of your helpdesk, docs, and internal tools.
Don't see yours? Request an integration →
Pricing
Simple, honest pricing.
No per-seat fees. No usage surprises. Cancel anytime.
Starter
For growing teams handling real volume.
- 500 messages / month
- 20 documents
- 10 URL sources
- Custom branding
- Remove badge
- Email support
Pro
For teams that need data, APIs, and scale.
- 5,000 messages / month
- 100 documents
- Unlimited URL sources
- Full analytics
- REST API + API keys
- Webhooks
- Priority support
Enterprise
For agencies, platforms, and enterprises.
- Unlimited messages
- Unlimited documents
- Unlimited URL sources
- White-label widget
- Reseller / agency mode
- REST API + API keys
- SLA + dedicated support
Custom quote available
Secure payments · Cancel anytime
Actions requiring integrations (e.g. order lookups, CRM updates) may need additional setup. Sensitive actions such as refunds, account changes, or billing updates require human approval before execution.
FAQ
Questions buyers and hiring teams usually ask.
Clear answers, no hand-wavy AI claims.
What is Support AI?
Support AI is a guardrailed AI support automation product for repetitive customer support work. It answers common questions from your docs, handles approved low-risk workflows, and escalates the rest to your team.
Who is it for?
It is best suited for SaaS, ecommerce, and support teams that want faster ticket resolution without turning sensitive workflows into black-box automation.
What makes it safer than a generic AI chatbot?
The product is designed around approval paths, escalation rules, and audit logs. Sensitive operations can require human approval, and uncertain cases can be routed to a human with conversation context.
Can it fully replace a support team?
No. The product is positioned to reduce repetitive work, not eliminate human support. Complex, sensitive, and edge-case tickets still need people.
How fast can a team launch?
The onboarding flow is designed for fast setup: connect knowledge sources, configure guardrails, and deploy the widget. Actual rollout time depends on your docs quality and integration needs.
Where can I review integrations, security, and technical details?
Public trust, architecture, and case study pages are available so buyers can review the product before rollout.
Resolve repetitive tickets faster.
Keep humans in control.
Support AI is designed to automate low-risk support work, route sensitive cases for approval, and give your team a cleaner queue to work from.
Start free — 50 msgs/mo, no card